Customs Clearance Melbourne and Sydney. | Freelance Shipping Partner

February 17, 2018 0Shipping Blogs

Trained staff to handle customs clearance

Many importers always require the needs of having a firm that can lodge customs declarations on their behalf. Freelance Shipping has teamed up with Customs clearance Melbourne based firm Milne and Dunkley to deliver an outstanding and specialised service for it’s clients. We understand that you may have a lot of products that require technical knowledge, specifications and commitment to your products. Especially when dealing with customs on your behalf. We thoroughly look through your products liaising with our specific partners. This is to ensure that we understand each product that you are going to import.

We carefully diagnose the workings of the product, its specifications and what the intended use is for that product. Once we understand the product we can help you provide the necessary means of accurately providing what supportive documentation you require.

How does this help?  – Customs Clearance Melbourne or Sydney

The accurate support and research can provide importers with relief, that the partners have investigated their products carefully. It can lead to a better choice of classifying the tariff correctly and more approval from customs if they ever conduct an audit.  There are always reasons as to why us and our partners may go to a specific classification.

We must look for any specific requirements from that classification. An example would be, does it meet the requirements for the tariff Code?  Is there a Tariff concession applicable that can save you duty? Can we and our partnered custom brokers agree that this classification is the closest in determining what the goods are?  All these questions serve as important steps in identifying the goods. Sometimes the goods may be one thing but its intended use another. Let us worry about that while you handle the rest of the business. Need a quote? 


Reputable Customs Clearance

By trusting us to work together with our custom clearance Melbourne based partners means that you have more time to handle other aspects of the business. Time is always the most crucial asset to any business owner or manager. Give yourself that time so we can direct a decision to you based on our years of experience in the industry.

What about loyalty?

Our loyalty lies in the commitment of our service to you. Many companies and firms always promise to deliver high service levels but end up over committing themselves. Why is this you may ask. Well, you as a business owner know how sales work. The difference is whether you can provide the service and cost associated in winning that business.  These days many freight forwarding companies or Customs brokerage have failed in providing that level of service. They are either too large to investigate the details of the product or their staff are not adequately trained.

Training of Staff to handle your Customs Clearance Melbourne or Sydney

Trained staff to handle customs clearance Melbourne or Sydney based can be a challenging task. Nobody really knows what sort of staff people hire. We can tell you straight up that while we may be a small and focused group, each staff member has over 10 years’ experience in this industry. Customs and Forwarding are our specialty. You can be rest assured that we know what we are doing. The tricks of the trade don’t come by easily and takes years of work experience to understand requirements of legislation and customs expectations.

Have you ever walked into a shop and asked for help? Do you remember the time that there were people there working and couldn’t even answer simple questions to what you really wanted to know about specific products? They just say “umm” ok” sure” I’ll be right back. These workers are there based on a cheap wage.

Change it to our industry and there are a lot of workers in the freight world. They have very little industry knowledge about customs clearance Melbourne or Sydney practices. Did you know that it is most likely that they are the ones working on your declaration that you send to Customs?

Outcome of ill-trained staff handling Jobs

Customs have declared that despite using a customs brokerage to lodge declarations, in the end it is the responsibility of the importer. Basically, what that means is, it doesn’t matter that you got a customs broker to lodge your declaration to them. If there’s a single piece of information that is incorrect or out of place, there can be hazardous consequences.  These staff members are originally data operators, some are even based in third world countries. If a mistake is made then you may be up for inspection fee’s, greater costs and God Forbid, a penalisation from customs themselves. The broker will just wipe their hands clean off you and say it was your decision. Don’t let this happen to you.

Our guys are industry trained and equipped

Custom Brokers

We are different from a lot of forwarders and customs brokers in the industry. We have a small select team that have been in the industry for over 10 years. Its guys like us that have a passion for the freight and customs world. We write, live and breathe this daily. If anybody has made it over 10 years in the freight industry, then that means it’s a passion and in their blood. Every declaration is properly checked from a trained operative with no less then 10 years in the industry. Our juniors must have at least 5 years of industry experience in customs or forwarding.

The operators deal with clients all the time, so they must be on the ball on their products, relations and understand what their requirements are. The last thing you need is a trainee taking your calls and making a costly mistake that can lose you a client.  Experienced business owners understand costly mistakes by workers can be detrimental for clients and for their business. We won’t let this happen to you. Our values and commitment are for you specifically.

Trust in a niche customs clearance Melbourne and Sydney based firm that can deliver you results beyond your expectations. Personalized service that understands your products and builds good relations for years to come.

State Specific

A customs clearance Melbourne based firm can always understand the workings if you’re a client in Melbourne. They understand the workings of the domestic transport required in that state. When a company claims that it specifically can work all areas of Australia, it leaves doubt.  Doubt in terms that when you are a specific client in Victoria or Sydney then you want to look for a firm either collaborated or in your state to help you liaise with customs and quarantine.

The key point to take is that at times you would not only require customs clearance. There could be moving containers out of other countries and a freight agent is needed to help you set it all up. There can be matters of transport if you have cargo that is larger then you or your transport support. Understanding the requirements of different transport vehicles. When you look for customs clearance Melbourne and state specific firms, the advantage is they understand the workings.

Workings and Network advantages

Understanding the roads to where your cargo needs to be delivered. Contacts at the wharf or depo where your cargo is out of. We have a firm network of contacts at the wharf, depot’s, customs and specialised transport companies. Freelance Shipping has build networks with people in the transport and logistics industry for well over 12 years. When your cargo is about to be on storage and its within a state we have practiced in, then rest assured, that we will do what we can. A commitment solely for saving you money and time by working with our internal contacts.

Ever heard of the line “it’s not what you know its who” ?

Well I can tell you then our firm is based on what we know and who we know. You have the best of both worlds when it comes to your cargo. Freelance Shipping team and partners work for you. A strike of storage or anything else we take personally. You’re not just another number to us. It’s very personal if you incur any additional cost that was within our means of avoiding.

Freelance Shipping has a proven work structure. We have worked with our partners for a lengthy amount of time. Our partners have contacts in different fields which is very helpful in terms of cost and service for our clients.

Our Committed Partner

Freelance Shipping has been working for and with customs clearance Melbourne based company Milne Dunkley Customs for well over 10 years. We have created strong ties over the years and the service to our clients shows how we are top of the market. Freelance Shipping holds their partner closely.

Milne Dunkley have been specific customs brokers and in the industry for well over 30 years!. Yes that is correct, they have customs brokers that are so technically minded and experienced that in our opinion no firm comes close. Everybody has a specific talent. Our customs clearance Melbourne based firm focuses just on custom clearances. Nothing else.

What does this mean?

This means that our partner spends their time and focus specifically looking into custom clearances. With a working structure of 4-5 brokers and some with over 20 years’ experience it’s hard to overlook the need for them. Experience serves as the greater good especially when you require expertise advice and knowledge.

Can you imagine that you have customs brokers not newly appointed but ones that have dealt with customs tribunals, legal proceedings, and legislative settlements? Yes, it’s true they have served as the best advisers for major manufacturers and importers for a very long time. You may think how does this relate to me and my company?

Well when you think about it, customs are just like the tax office. If there is something wrong, you can guarantee Customs, or the Tax man will be knocking on your door. You require specific custom brokers that understand the legislation inside and out who have dealt with the ATO, Customs and Quarantine over the years.

Knock Knock

If they come knocking be rest assured, you are well looked after. Customs have the right to take an importer to court or ask for penalties to be paid even duties to be re-payed to the crown.  Your firm requires brokers that have higher experience than usual brokers to combat and fight for your company so that you don’t have to pay what’s not owed.

Are custom brokers all the same?

The answer is NO. In the court of law, lawyers are always the ones we turn to when we are in a legal dispute. Some are good, and some are just plainly bad. Don’t get stuck with a bad customs broker or you may end up in a situation where a qualified and EXPERIENCED broker could have settled it on your behalf.

Therefore, our structure aims to work with our partners closely. The best freight agent in the industry has your back. Yes, they may not move freight around the globe like Freelance Shipping does but its were we complete each other. You can sleep well, knowing that if anybody comes knowing on your door. We will answer. If it’s a customs or quarantine dilemma, that’s our speciality. You have us as a safety net at the time you really need help.

Nothing is worse then having an insurance company re-point the finger back at you or your own solicitor when times get tough. When things get tough the tough get going.  Take in our writing and considerations when choosing your next customs clearance Melbourne or Sydney based representatives. We can assure you, you will not be disappointed. Need door to door?


Customs clearance Melbourne and Sydney based Freelance Shipping and Partners have competitive prices. Whether you are a new importer who has just started the business or a long-term importer needing to make a change for whatever reason. We can price match and beat almost any quote.  Freelance Shipping in conjunction with its partners offer packages and deals for every type of business out there. Custom clearance can start from just $99.00!.

Yes that’s right. This does not mean that the operators are not industry trained. Incorrect. Our staff have well over 10 years so when you leave your clearances to us, you know you’re in safe hands. With prices starting from $99.00 it would be very hard to overlook the deal especially with the type of customs brokers we have teamed up with. Experience is vital in ensuring that you pick the right broker.

The Wrong Choice

A wrong tax accountant can land you a big bill with the tax office. A wrong customs broker or even, not state based can land in you into some hot water.
We have all dealt with bad accountants. Its your choice and decision to ensure that you deal with a reputable customs clearance Melbourne and Australian owned firm committed to helping you. Our loyalty to you is never questioned. We have had relations with our clients for years without compromising service. Let us work with you to help you grow.


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